Frequently asked questions
About the product
For size information, please check the "SIZE" on the product page.
The size listed is the width of the widest part of your natural nail.
You can adjust the size and shape by filing with the included nail file.
Regarding size indication, please note that there may be slight differences in size for each product even if the product is the same size or color, so please use the size indication as a guide only.
We sincerely apologize for any inconvenience caused by the product defect.
We also accept exchanges for new products, so we hope you will consider this option.
Please read our online store and refund policy. If you would like to exchange or return an item, please contact us at info@bdp.jp for customer information management purposes.
① Request details (return/exchange)
②Order number (MODA-○○○○)
③The email address or phone number you provided when placing your order ④A photo of the defective part of the product Please attach the above information and contact us.
Please note that we cannot accept returns for the following products:
- Products that have been delivered more than 7 days ago - If the purchase receipt or product tag has been lost - If the product has been damaged in your possession - If the product has been used - If the product is a non-returnable product such as hygiene products - If the product is returned in a significantly different condition from when it was delivered
Due to lighting conditions when photographing products, the colours may appear different than they actually are.
Also, depending on the environment such as your computer or smartphone, the color of the product may differ slightly from the image.
Please note that the color of the product may differ from the actual product.
*Please note that the product images are samples and specifications such as color and size may be changed.
We apologize for the inconvenience, but we do not sell individual nail tips separately.
As they are sold only in sets, you would need to purchase a new product if necessary.
However, Anail offers a wide variety of nail tip designs, so you may be able to combine them with the tips you already have.
Even if you have lost one, we hope you will continue to enjoy your nails by creating your own favorite combinations.
Product Usage Guide
For frequently asked questions, please click here
About ordering
The order completion email will be automatically sent from the system to your registered email address or phone number (SMS). If you did not register your email address when placing your order, we will send you an SMS, so please check there.
・The email address you entered ・Correct email address ・Order number (MODA-○○○○)
Please contact us with the above information.
After placing your order, but before the product is shipped, please contact us immediately with the following information at [info@bdp.jp].
・Order number (MODA-○○○○)
・Your name ・The email address you entered when ordering ・Correct address (please be sure to include your postal code)
Please note that there may be delays in shipping your product due to the suspension of shipping operations caused by the address correction.
If the product has already been shipped, we apologize for the inconvenience, but please contact the delivery office yourself.
As we process orders promptly after they are placed, we are unable to accommodate any changes, such as modifying or adding items to your order. Thank you for your understanding.
If you wish to change the size, please kindly proceed with the necessary steps after you have received your order.
Please note that items from your order may be shipped as soon as they are ready. Consequently, if your order contains multiple items, some may arrive before others.
If you have not received certain items, please check if they are pre-order items. You can find the estimated delivery date for each item in your order confirmation email.
To ensure you can shop with peace of mind, we have implemented the following security measures on our site.
Order Monitoring: To prevent credit card fraud, our systems monitor orders 24 hours a day, 365 days a year.
Suspension of Shipments and Cancellation of Suspicious Orders: If our system detects suspected credit card fraud or other irregularities, we automatically cancel the order, stop shipment, and recall the products.
If your order was incorrectly flagged as suspicious and canceled despite being legitimate, we apologize for the inconvenience and kindly ask that you verify your input information and place your order again.
*Depending on the situation, we may ask you to use an alternative payment method. Additionally, if you notice any charges you do not recognize, please contact your credit card issuer.
Under the Act on Specified Commercial Transactions, sales on this site are not subject to the cooling-off period.
The cooling-off system is designed to protect customers from coercive sales practices such as high-pressure door-to-door sales. Mail-order sales, where customers can make decisions based on their own free will after sufficient consideration, are exempt from this system.
Shipping and Payment Methods
The available payment methods are as follows.
Payment Methods■ Credit Card
(VISA / Mastercard / Diners / JCB / AMEX)
■ Smartphone Payment
(PayPay / Merpay)
■ Rakuten Pay
■ Paidy
■ au PAY
■ Pay-easy
Payment Details■ Credit Card, Smartphone Payment, Rakuten Pay, au PAY
Charges will be processed at the time of purchase or shipment.
Please contact your card issuer or payment service provider for details regarding billing cycles and other specifics.
■ Pay-easy
Please make your payment within 2 days of placing your order.
■ Paidy
Please pay by the 27th of the following month via convenience store, bank transfer, or direct debit.
≪Regarding Fees≫
Direct debit/Bank transfer: Fees vary depending on the financial institution.
Convenience store payment: Maximum 390 yen (tax included)
※If payment cannot be confirmed, your order will be shipped after payment is completed.
Regarding shipping fees, please refer to the information below.
Under 5,000 yen (including tax): 390 yen
Under 10,000 yen (including tax): 270 yen
Free shipping on purchases of 10,000 yen (including tax) or more.
About Shipping
Orders placed before 12:00 noon will be shipped the same day.
Please note that orders placed after noon will be shipped the next day.
In addition, delivery status emails will be sent to your registered email address or phone number (SMS) between 6:00 and 10:00 p.m. on the day of shipment.
Please refrain from inquiring about the delivery status immediately after placing your order.
If you have not received an email regarding your delivery status, please check the information below and contact us if you have any questions.
Same-day shipping may not be possible for the following reasons:
・When the warehouse is not operating during the New Year holidays, etc. ・When there are incomplete delivery information at the time of your order ・When orders are concentrated during sales periods, etc. ・When the warehouse cannot ship or deliver to the delivery address due to traffic conditions, bad weather, etc. ・When the item is purchased at the same time as a pre-order item ・When multiple items are purchased
For products eligible for same-day shipping, orders placed by 12:00 PM will be shipped on the same day.
However, if there are any issues with your order details (such as an incorrect address) that require verification, same-day shipping may not be possible.
*Please note that this does not apply to warehouse holidays, such as during the year-end and New Year holidays or the Obon period.
We kindly ask that you verify your order information for any errors before placing your order.
If there is an error in your address, please contact us by clicking "Start Chat" below.
〈Inquiry Procedure〉
1.Start Chat
2. Correction of order details
3. I would like to change my delivery address / I entered my delivery address incorrectly
4. If the order has not yet been shipped
For products scheduled to be shipped in the beginning of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 1st and the 10th once the products arrive. For products scheduled to be shipped in the middle of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 10th and the 20th once the products arrive. For products scheduled to be shipped in the late part of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 20th and the 31st once the products arrive, according to the above schedule.
We regret that we are unable to provide an exact arrival date as this will vary depending on the arrival date and delivery address.
*Please note that due to production circumstances, product delivery dates may change.
*Delivery may be delayed due to delivery and traffic conditions during the delivery company's busy season, the year-end and New Year holidays, and inclement weather.
After placing your order, please check the delivery status that will be sent to you after shipping.
If you have not yet placed your order, please refer to the following delivery dates.
The delivery time of your product will vary depending on your location. Please see below for the estimated delivery time from the date of shipment.
Hokkaido: 2-3 days Tohoku, Kanto, Chubu, Kinki: 1-2 days Chugoku, Shikoku, Kyushu: 2-3 days Okinawa, remote islands: 5-7 days
Delivery times may vary depending on your area. The above dates are not guaranteed delivery dates, so please use them as a guide only.
Please note that delivery may take longer depending on actual traffic conditions and the delivery carrier.
We regret that we are unable to ship pre-ordered items on the date you request.
Please be aware that there may be a possibility that the item will not arrive in time for the day you wish to wear it or if you are in a hurry when purchasing.
Please note that due to production circumstances, product delivery dates may change.
If you would like to specify a delivery date and time, please contact the delivery company after the product has been shipped.
Please contact the delivery office immediately.
If your package has been returned to us due to an extended absence, etc., please contact us immediately at info@bdp.jp.
・Name・Order number (MODA-○○○○)
Please contact us with the email address or phone number you used when placing your order.
Once we have confirmed that the item has been returned to us, we will begin the re-shipment process. Please note that it may take some time for the item to be re-shipped.
If you were unable to receive your package, please contact your local delivery office to see if redelivery is possible. Redelivery can be arranged as long as it is within the storage period.
If the package has already been returned to the sender, please contact us by starting a chat below. We apologize for the inconvenience.
*Please note that you will be responsible for the shipping costs for redelivery. The package will be sent via cash-on-delivery; do you agree to these terms?
〈Inquiry Procedure〉
1.Start a chat
2.Select "About Delivery"
3.Select "Unable to receive package"
4.Please provide the required information
Returns, exchanges and cancellations
■Regarding returns due to customer reasons: As a general rule, we cannot accept returns due to customer reasons (wrong size, different image, wrong order, etc.).
Due to monitor settings and characteristics, there may be slight differences in color and shape compared to the actual product.
Please note that, as a general rule, we do not accept returns or exchanges for products other than defective products.
■Regarding returns due to defective products We sincerely apologize for any inconvenience caused by defective products.
We also accept exchanges for new products, so we hope you will consider this option.
Please read our online store and refund policy. If you would like to exchange or return an item, please contact us at info@bdp.jp for customer information management purposes.
① Request details (return/exchange)
②Order number (MODA-○○○○)
③Please contact us with the email address or phone number you used when ordering.
Please note that we cannot accept returns for the following products:
- Products that have been delivered more than 7 days ago - If the purchase receipt or product tag has been lost - If the product has been damaged in your possession - If the product has been used - If the product is a non-returnable product such as hygiene products - If the product is returned in a significantly different condition from when it was delivered
For products purchased from our online store, size exchanges are possible within 7 days of receiving the product, but only if the replacement item is in stock.
If you would like to exchange your item, please contact us at info@bdp.jp for customer information management purposes.
① Desired size
②Order number (MODA-○○○○)
③The email address or phone number you provided when ordering
Please contact us with the above information.
Please note that the following items cannot be exchanged:
・Products that have been delivered more than 7 days ago
・If you have lost your purchase receipt or product tag
・If the product is damaged in your possession ・If the product is used
- Non-returnable items such as hygiene products
Exchanges will only be accepted if the required procedures have been followed. The replacement item will be shipped once the returned item has been confirmed, so please refrain from purchasing the replacement item first.
Please note that we cannot accept returns for reasons of customer convenience.
others
Yes, it can be issued.
If you would like a receipt,
① Order number (MODA-○○○○)
② Email address or phone number used when ordering ③ Name ④ Notes
Please send your inquiry to 【info@bdp.jp】 with the above information.
About cancellations
Once your order is confirmed, it is immediately processed; therefore, we cannot accept changes, additions, or cancellations, even prior to shipment.
This policy applies to both same-day shipping items and pre-order items.
If you wish to change the size, please complete the necessary steps after the item has been delivered.
About Your Receipt
Regarding the issuance of receipts, we kindly ask that you submit your request by starting a chat below.
〈Inquiry Procedure〉
1.Start a chat
2.Select "Regarding receipts"
3.Please fill in the required information
About coupons
■Before placing an order
Please use your coupon on the checkout screen by following the steps below:
Click "Add Discount" > Enter the code in the coupon code field > Click the "Apply" button.
*Please be sure to confirm that the discount has been applied before proceeding with your purchase.
*Each coupon can only be used once per person.
*Coupons cannot be combined with other coupons or points.
*The coupon is valid for one month from the date of acquisition.
For more detailed instructions, please refer to the page below:
https://anail.jp/pages/coupon
■After placing an order
Coupons can only be applied during the checkout process and cannot be applied after an order has been completed. Thank you for your understanding.
About Points
When you shop, you will earn points that can be used on your next order.
Points are awarded at a rate of 1 point for every 100 yen (including tax) of the order total and can be used for future purchases.
*You must complete new member registration in advance.
For details regarding membership, please click here
*Points are valid for 1 month from the date they are earned. Once the expiration date has passed, the points will become invalid and cannot be used.
*Points will be credited 3 days after purchase.
*Even if you have multiple accounts, points cannot be combined into a single account.
*If an order is canceled, or if a return occurs due to factors such as an out-of-stock exchange item, the points awarded for that order will be invalidated (expired).
Effective Date
Points can be earned and used for orders placed from 10:00 AM on Monday, July 14, 2025.
