Handling of inquiries during Golden Week

Thank you for your continued support of the Anail online store.
As our customer support is normally closed on weekends and holidays, we will be closed for the Golden Week period on the dates listed below.

Closed: April 29 (Wed), May 2 (Sat) – May 6 (Wed)

Inquiries received during the holiday period will be responded to in order starting from the next business day.
While shipping operations will continue as normal, the following matters will be handled in order once business resumes:

• All inquiries
• Exchanges
• Orders with incomplete addresses
• Orders placed with pre-order items
  *If you require your order urgently, please place your orders separately.

Please note that during the Golden Week period, deliveries may be delayed due to increased parcel volumes and traffic conditions.

Additionally, please be aware that some delivery offices may temporarily close or have reduced operating hours.

We apologize for any inconvenience this may cause and appreciate your understanding.